How-ToAI AgentsOctober 4, 2026

AssemblyAI's Joey support agent resolves 80% of tickets

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AssemblyAI replaced an off-the-shelf support bot that resolved 10% of conversations with its own agent, Joey, which now resolves 80% end to end. Matt Lawler, forward deployed engineer lead, describes the build amid 1,000 API signups a day and one onboarding engineer.

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