AnalysisPolicyOctober 2, 2026

AI hallucinations are making entitled customers even worse

Read original source →theverge.com

A New York City server says diners cite ChatGPT to dispute allergen warnings, ordering shellfish-based dishes despite declared shellfish allergies. She also reports guests dismissing sommeliers in favor of ChatGPT and requesting wines the restaurant doesn't carry or that don't exist.

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