Salesforce acquires AI customer service platform Fin for $3.6B

TechCrunch

Salesforce announced it will acquire AI customer service platform Fin for $3.6 billion to bolster its Agentforce offering. Fin's team and technology will be integrated into Agentforce, with CEO Marc Benioff emphasizing scaling trusted AI agents. The deal is expected to close in early 2027.

Salesforceagentforce

See 3 more sources

Salesforce to Buy AI Customer Service Firm Fin for $3.6 Billion5 days agoDana Wollman

Salesforce to buy AI customer service platform Fin for $3.6 billion to boost agentic offerings5 days ago

Salesforce to Buy AI Firm That Handles Customer Service4 days ago

TechCrunch·Amanda Silberling

Jun 15, 2:34 PM