How-ToHealthOctober 22, 2026

Guide: audit patient-question volume before buying an AI chatbot

Read original source →healthcareittoday.com

Guest piece by Keith Schmidt, MD, proposes a five-business-day tally-sheet audit of one procedure type or clinic location, logging four data points per patient contact, before evaluating chatbots, text assistants, or voice agents. It argues pre-procedure question costs hide across staff time, physician interruptions, and lost procedure slots, so no single report captures them.

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