AnalysisBusiness
30 days ago
Chatbots at the drive-thru are just the beginning
Column traces the adoption of AI voice chatbots at major fast-food chains from McDonald's 2021 pilot to Wendy's FreshAI and Taco Bell's expansion, with Wendy's reporting 86% order accuracy without staff intervention. Checkers and Rally's deployed Presto's AI at all corporate drive-thrus in 2022 to improve accuracy and free up staff.
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30 days ago