AnalysisAI AgentsOctober 12, 2026

Talk: containment rate misleads when measuring AI agents

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Druid AI's Dan Bălăceanu shows two AI interns where one handles 96% of conversations alone and the other 80%, yet the dashboard picks the wrong one. The talk argues containment rate, the metric on every agent dashboard, can point to the wrong agent.

People · Dan Bălăceanu

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