AnalysisPolicySeptember 10, 2026

AI agents are flooding public services with new requests

UK housing ombudsman complaints more than doubled since ChatGPT, from 2,600 in 2022 to just over 7,000 last year, while the US CFPB saw 5x growth. Researcher Chris Schmitz tracked 84 potential flooding cases across 11 jurisdictions, calling it "agentic flooding."

People · Chris Schmitz

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