AnalysisBusinessAugust 25, 2026

Klarna's AI assistant handles 2.5M conversations, equals 700 staff

Read original source →langchain.com

Klarna's AI assistant, built on LangGraph and LangSmith, has handled 2.5 million conversations, performing work equivalent to 700 full-time staff and achieving 80% faster customer resolution times. It serves 85 million active users with 2.5 million daily transactions.

People · Sebastian Siemiatkowski

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